GENERAL INFORMATION HOW TO GET TO THE AIRPORT? CAR/TAXI Kladno Airport is accessible from the D6 motorway from Prague. Before the Velká Dobrá, go to Exit 16. After the first junction (roundabout) turn right, then at the next junction (roundabout) turn left. On the first occasion, turn left again. Here’s where you’ll see the Airport Directions. Free parking is possible at the airport. TRANSFER TO THE AIRPORT FROM Zličín / Nádraží Veleslavín METRO STATION? Blue Sky Aviation provides a transfer for our customers from Prague, either from Zličín metro station or from Nádraží Veleslavín metro station. We will provide a comfortable and fast car and in 15 minutes we are at Kladno Airport. The service is charged. Call +420 736 150 777 MEETING POINT? The pilot will pick you up at the Kladno Airport main entrance gate. Just let us know when you are there. Arrive to your fly at least 10 minutes before the scheduled start time. CHILDREN ON BOARD? Children are welcome on board! We recommend children ages 4 and up. Children under 15 years of age are required to have at least one accompanying adult. A child car seat and a child onboard receiver are provided for a safe and comfortable flight and enable children to get a good view from the window. All passengers, including children, wear a seat belt during the duration of the flight. Children on board, please indicate when booking a flight, to ensure the necessary facilities for children. WHAT TO BRING TO THE BOARD? There is no need to prepare for the flight. The airplane is warm even in the winter. Remember only the camera - to capture unique images and make a lasting memory of your flight. WHAT IS THE STATE OF AIRCRAFT? Your safety is our priority! Our aircraft are nearly new or upgraded continuously to keep pace with modern times. They are equipped with the latest technology to improve safety and comfort for both pilots and passengers. They have modern navigation and control instruments as well as comfortable and renovated interiors. Our aircraft undergo a thorough revision at an authorized aviation workshop after every 50 hours of flight. WEIGHT RESTRICTIONS Flights are subject to weight restrictions at the discretion of the pilot in command. When transporting more than 2 passengers, you may be asked to report the approximate weight of all passengers, incl. luggage. AM I INSURED? The BLUE SKY AVIATION company - the provider of BLUE SKY ADVENTURES services - is liability insured. From start to landing ease your mind with the knowledge that you are fully insured. All of our aircraft are commercially insured for passenger carrying operations in accordance with the "Regulation of the European Parliament and Council Regulation (EC) no. 785/2004". ORDER & BOOKING & CANCELLATION HOW AND WHEN MAKE A RESERVATION THE BEST? Best way to make a reservation is to call us: +420 603 403 355 or you can sent us an email or sms and we will contact you immediately. The flight can be booked on our email: email@example.com or you can use our contact form on our website. The sightseeing flight is possible to book just a few days ahead. We recommend a week ahead of schedule. The adventure flight, which is in the range of several days, is necessary to book in advance approximately 2 weeks.Flights can be booked all year round, weekdays and weekends, in the morning or afternoon hours. WHAT HAPPENS IF THE WEATHER IS BAD? If your flight is canceled due to poor weather we’ll call you to schedule your flight for another day at no additional cost. CANCELLATION & REFUND POLICY • In case of bad weather (heavy rain & snow, low cloud ceilings, dense fog, lightning, extreme winds), passengers can always contact us to reschedule their flight for another day at no additional cost. If passengers are unable to reschedule their flight, they can receive a full refund. • The flight is canceled by BLUE SKY AVIATION for another reason – we contact our passengers to reschedule their flight for another day. If passengers are unable to reschedule their flight, they can receive a full refund. • No refunds within 24 hours of flight time. • No refunds or reschedules for not arriving for your reservation. DO I HAVE TO ORDER AND PAY AHEAD? Yes. We highly recommend you order your flight via our web page or calling us. Price of your order has to be paid ahead. You can pay by a bank transfer - number of our account is 777282/5500, a variable is the date of the order, in a report there write your name and surname. After we receive your payment we will send you an invoice via email. You can pay your order using online payment provided by GoPay. HOW LONG IS A GIFT VOUCHER VALID? The term of your flight can be booked up to 12 months from the date of purchase. If for some reason flight will not be able to realize within 12 months of their purchase, it is still possible to extend the validity of the order. Just call us. DO YOU ACCEPT PAYING BILLS? We accept paying bills SODEXO.